Make the most of your shopping experience by creating an account. Of course the warrantee does not cover the defects. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Whether you're in need of a quick oil change or aren't sure what the noise under the hood means, our team is here to help. But to explect me to give $29k for a used 2012 Subaru, when I went to a dealer and they wanted to sell me a 2016 fully loaded Mazda for $26k, is not only absurd, I got quite a laugh at your weak attempt to gather yourselves when we said "Nope!". Front Royal Ford had definitely dinged my new car. He went ahead and scheduled a service appointment to have the dealership FIX the issue. We had great support from the General Manager till this year. No hidden charges, no last minute changes and no games. Remembering that I purchased our Tahoe from Shenandoah GMC in Front royal we decided to check out Front royal ford next door. 3964 Waverly Rd Rt 17c West ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Our dealership and Service Center are conveniently located at 1530 North Military Trail, West Palm Beach, FL 33409. Comment from Shenandoah F. of Front Royal Ford, 6/30/2014Anthony, we appreciate you taking the time to share your feedback. Contact the business for more information about recent service changes. I made a comment that the alignment has been off since purchase, but I just hadn't had time to get it completed. My buying experience was great, but the information about my truck that was told by the mechanic and sales person was wrong. I have become disgruntled with the new General Manager as I feel lied to by her about community support. 9135 Winchester Rd. Directions Enter your registered email address to request a password reset link. It seemed my front brakes also needed work as they were worn to 4/32 and along with that my routers needed replacing because of a heavy rust buildup. When I spoke to the General Manager of the dealership, because there was a problem with their insurance coverage of the vehicle that hit me, she was rude and raised her voice at me. You can: Would you like us to send you price alerts? parties without your consent. I started my truck search in Tysons and was immediately confronted with double talking sales folks who didn't have a clue. I tried dealerships in MD, PA, northern VA, even a couple buy online home delivery options. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week. This is coming from a no nonsense country boy. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Directions They obviously don't care. Enter your registered email address to request a password reset link. Awful, shady service and deceptive marketing practices designed to lure customers with false promises. Bottomline, I got the truck and financing I wanted below what I expected to pay. We worked primarily with Keith and he was infinitely patient and helpful (even came in on his day off when we decided to go back and have a second look). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Need I mention everyone was pleasant and friendly. When we arrived to pick it up, the same guys that were hovering around it earlier teased me that they just couldn't help it and had to test drive the vehicle for awhile. As a long term customer at Shenandoah Ford, I have been extremely satisfied with the service department. We'll diagnose and treat your vehicle with care and efficiency so you can get back on the road and back to your life in no time. Thank you for all I talked to and helped me out. When we get there, we are directed to the assistant service manager, Mike Seal. Even the moon roof is open. BBB remains operational and focused on serving our business community. I made a comment that the alignment has been off since purchase, but I just hadn't had time to get it completed. Turning them wasn't an option. Customer Contact. BBB reports on known marketplace practices. We would recommend this dealership enthusiastically, whether you are thinking of a new or used car. Obviously they do not inspect used vehicles and they will lie to you about the vehicle. We'd love to hear them! The next day I had to be in Front Royal in the morning, so we just decide to go by there again. I would appreciate the chance to discuss your concerns in detail and learn more about your experience to grow our dealership in a more positive direction. policy. BBB Business Profiles generally cover a three-year reporting period. All vehicles are subject to prior sale. I thought one of them was going to call me "little lady" and pat me on my head.I have spent countless hours dealing with my insurance company to get my car repaired. The southern hospitality is fake at this Ford dealership be cautious before you buy, and get your local mechanic to check out the car to save you this headache. I am so glad I did. Ford has issued a recall on that and my brakes did seem to be having issues. We made a very costly mistake that we will never make again. It is regrettable to hear that you were displeased with the amount of time it took for our maintenance department to service your vehicle. 2021 Ford Bronco 2021 Ford Mustang Mach-E 2020 Ford F-150 2020 Ford Edge 2020 Ford Escape 2020 Ford Mustang ... *No check in times or appointments are set until you are contacted by a Service Advisor. Front Royal, VA 22630. Please provide your email address to begin receiving price alerts at home, at work, and on your phone! The Salesperson worked one-on-one with me to help me get the best affordable deal that we could get, and he also went out of his way to make sure I was completely satisfied when test driving two of the cars in question, one of which I ended up buying. Request Service … My truck has 55000 miles and now needs major engine repair. STAY AWAY FROM THEM! All vehicles are subject to prior sale. They asked me if they could see inside and I said no problem. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. The sales associate and even the owner weren't aware of the offer and stated they…", "Was there on the 26th getting my windows tinted. Our Dealership takes your privacy I have purchased several Ford vehicles throughout my 50 years, however my husband had never owned one, and it took some serious convincing on my part for him to purchase his first Ford, a 2019 Fusion. About Our Service Center High quality services provided by Factory-Trained Technicians. All vehicles are subject to prior sale.

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